Westwerk has developed the innovative European Service Centre service platform for Hope, which completely digitalizes the service process.

UI/UXDevelopmentService Design

High-quality bicycle parts in local repair - Europe-wide
Hope Technology is one of the world's leading manufacturers of high-quality bicycle components, developing, testing and producing bicycle parts in its own factory in Barnoldswick. The European Service Center bundles the repair and service activities and processes warranty and repair cases. Westwerk designed and implemented the corresponding service platform.

Used tools

WebflowAdobe Creative CloudAdobe PhotoshopDirectus

Challenge, solution and result

Our challenge was to digitize the entire repair process while showcasing Hope's high-end bike parts in an exciting way to create an efficient yet appealing solution for Hope customers. The repair request, which previously had to be sent along with the bike parts in the form of an analog printed form, was brought into the digital age. The aim here was not only to save paper, but also to ensure that the entire process is as simple as possible for the end customer. Westwerk has developed an innovative digital service platform that drastically simplifies the submission process for repairs using a digital form. The digitalization of the process not only enables efficient handling, but also contributes to an environmentally friendly approach. The customer receives automated updates by email during the repair process. The minimalist design of the website, accompanied by intuitive icons and a well-placed FAQ, ensures smooth navigation and is highly user-friendly. The technical look of the platform was deliberately chosen to showcase Hope's high-end bicycle parts in the best possible way. Westwerk is proud to have helped ensure a smooth and timely repair process for Hope and its customers.

The service platform impressively showcases Hope's high-quality bicycle parts.

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